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At HelloSale, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it to us within 30 days of receiving your item for a full refund or exchange. Please read our return and refund policy below for more details.
Eligibility: Items must be returned in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
Return Process: To start a return, contact us at admin@hellosale.com.au. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Contact for Returns: You can always contact us for any return questions at admin@hellosale.com.au.
What to do in case of an incident (e.g., broken during transportation, wrong product, some products missing, pieces missing): At HelloSale, you have up to 2 days from receipt of the merchandise to report an incident through the Contact Us link. This period is longer than the usual 24-48 hours offered by other providers, allowing you more time to gather and provide all necessary documentation. After this period, we can no longer claim transport insurance and our system will not allow you to report the incident.
Certain types of items cannot be returned, such as:
Perishable goods (like food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any questions or concerns about our return and refund policy, please contact our customer service team at admin@hellosale.com.au.
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